Support

Write to [email protected], in English or Portuguese. Tell us your phone's model and what you saw, and we'll answer by email.

A song doesn't start

DaySong makes each song on our server, so it needs the internet. Without a connection, it waits up to 10 minutes and carries on by itself once the connection is back. A new song can take a minute or so to be made; the animation on the cover shows it's on the way.

Subscriptions, payments and refunds

Apple and Google handle every payment, so you manage a subscription in their store, not in DaySong:

• iPhone: Settings, your name, Subscriptions. Refunds are asked of Apple at reportaproblem.apple.com.
• Android: Google Play, your profile picture, Payments & subscriptions, Subscriptions. Refunds are asked of Google, from your order history in Google Play.

Deleting your DaySong account doesn't cancel a subscription: cancel it in the store too.

Your data

What DaySong collects, why, and who it's shared with is in the privacy policy. To delete your account and its data, or your data if you never signed in, see Delete your account. For any other request about your data, tap Settings, Request about my data in the app, and write to [email protected] with the code it gives you.